a natural perspective: {FAQ: Spa & Retail Business Advisory Services}

Here is a list of questions that we have received about our Retail and Spa Business Advisory Service.

Our value-priced Advisory Service is packed with essential business practices.

How do we get started? With an initial consultation form where we send you a questionnaire for you to complete. This will help us understand your business goals and finances, have a better understanding of your current business sales and revenue streams.
What about privacy? We can sign a confidentiality agreement, if you wish. But even if we don't, we have been in business for many years and we treat your affairs like ours, with respect and privacy.
What happens if I am unhappy with the end-result? This service is not an isolated process, we don't take your information and come back to you a week later and just say - here it is.

We follow-up with you via emails;
We have a thirty (30) minute telephone brain storming/strategy session with you;
Mid-way, we also provide you with a Preliminary Assessment Outline;
You will see and be part of the progress. We are confident that you will be happy with our service.

Okay, but what happens if I don't want to do what you are suggesting, will I get my money back? Good question. After our telephone strategy session, together we will have a good idea of what will be needed for your business's growth, the best direction and where we will need to focus based on your budget and goals for 2012. However, should after our telephone strategy session you don't want to move forward and based on the nature of our service, we do provide a 40% refund.
I just sent in my payment via paypal but I've changed my mind! You have a 48-hour period from your date of purchase to receive a full refund. You just need to email us at info(at)anaturalperspective.com within the 48 hours of when payment was sent.
What has been your biggest challenge in providing this service? Our challenge has been working with the single proprietor. For example, an owner who has been in business for 10 years with much success based on word-of-mouth and now she sees a decline in her business and has a hard time accepting change needs to happen.
How long does it take? We usually try to wrap up a project in 30 days.
What do I really get?

Depending on your requirement you will have 1 to 3 people, each one with their own specific skill: Finance, Marketing and Operations; plus
Over 12 years of Retail expertise with 4 years in eCommerce, Natural Skin Care Product and Spa industries;
Initial consultation questionnaire;
Thirty (30) minute brain storming/strategy session, to answer all your questions and bring everything together;
Preliminary Assessment Outline;
Final Report and if applicable with Customized Action Plan.

{Additional Services, Priced Separately}